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Common Questions

Have a question you’d like to ask?  Check out the answers to the FAQs below, and don’t hesitate to get in touch if you are looking for information we haven't covered here.


How long does each therapy session last?

Individual sessions are 50 minutes long. Sometimes, sessions may need to be shorter for young children or longer for families. In keeping with The Help Hub's philosophy, your plan will be customized based on your unique needs.

What if I need to cancel my appointment?

The Help Hub requires 48 hours notice for cancellations. If you do not provide 48 hours notice, the full fee for that session will be charged and must be paid before a new session can be scheduled.

How long will I/we need therapy for?

Every individual, family and situation is different, but we aim to meet your needs as efficiently as we can. Our goal is to help you gain the tools you need to move forward without our support.

How old does my child need to be to participate in therapy?

Whether children are able to participate in therapy is determined based on a number of variables, including their developmental stage, their age and their capacity. The Help Hub provides services to children as young as five years of age. We use age appropriate, play-based approaches when working with our youngest clients. Please note that in our experience therapy with children is most effective when their primary caregivers are actively engaged in the process.

Who must consent to treatment?

In Ontario, children and youth can consent or refuse their own treatment where they are determined to be capable by the person proposing the treatment. To consent or refuse their own treatment, young people must be able to understand the information relevant to the proposed treatment in issue and be able to appreciate the reasonably foreseeable consequences of consenting or refusing consent. More information on consent and capacity can be found here. If you have questions about this, please feel free to contact us.

My partner and I are separated/divorced. Do we both have to agree to our child receiving therapy services?

In Ontario, children and youth can consent to their own treatment where they are determined to be capable by the person proposing the treatment. Where a young person cannot capably consent or refuse treatment, who needs to consent is determined based on the parenting agreement you have in place or the decision making authority granted by the courts. If there are two individuals legally responsible for making decisions for the child, both individuals are required to consent to service in order to proceed. 

If you are currently engaged in a dispute regarding parenting arrangements, you will be asked to sign a separate document agreeing that you will not attempt to involve your clinician in legal proceedings. This is required because this type of involvement can substantially damage the therapeutic relationship and result in poorer outcomes. 

Are your services covered by OHIP?

Unfortunately, services are not covered by OHIP. The Help Hub's services are covered by various benefit plans, however.

Do you offer sliding scale rates?

Yes. One of the core beliefs of The Help Hub is that every family should be able to access the support they need. If you are unable to afford the full cost of sessions, please reach out and we can talk about options.

How do I know if your services are covered by my benefit plan?

Please contact your benefits provider and ask about coverage for services provided by a Registered Social Worker with a Masters of Social Work (MSW) or a Registered Psychologist. Sometimes these services are grouped under psychotherapy or with related disciplines. 

Should you have coverage, please note we can offer direct billing in some cases. If we are not able to do so, you will be asked to pay for services and submit your receipt to your benefits provider directly.

Do you see clients in person or virtually?

Services are offered both in person and virtually.

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